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Resolving Conflict – Dealing with Difficult Situations

This training will help delegates to understand the implications of different behavioural styles in both normal and conflict situations to produce win/win outcomes by utilising key communication techniques.

This course covers:
– Understanding Conflict
– Self Awareness
– Communication & Interpersonal Skills
– Handling Everyday Situations
– Skills for Dealing with Conflict
– Make Yourself Stress Resistant!

Our Guarantee of Excellence promises that customers will be reimbursed the cost of the training, or the same course can be attended again free of charge if you are not completely satisfied with the training received.

We offer unlimited post course support either by telephone or email following attendance on any one of our courses, providing the reassurance that is often required when mastering new technology.

All courses can be delivered onsite at client premises and can be tailored to meet specific needs.

Contact Hours



Cohort Minimum

Cohort Maximum

Number of Training Sessions

Cost per learner if part of a group (minimum cohort)

£995.00 (Onsite Client Premises, Flat Daily Rate. Minimum 1 Delegate, Maximum 10 Delegates)

Price per Learner

(Minimum Cohort)



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