We would love to hear your feedback! Click Here

Customer Service the Principles

Through this interactive programme, we will get your staff to think about their own experiences of good & bad service, understand why their role has such an impact on your customers€™ experience, & learn vital communication & listening skills that will set them up for success. The benefits of good customer service:
€¢Encourages customer loyalty – happy customers become repeat customers
€¢Reduces costs to attract new customers
€¢Helps businesses gain competitive edge – be known as a business who puts the customer first

What will participants learn?
€¢The importance of excellent customer service
€¢The skills of effective communication
€¢How to listen to customers and respond effectively to their needs
€¢The lifetime value of a customer to the business
€¢The five key principle commitments that enable staff to €˜go the extra mile’

Contact Hours

Level

Provider

Cohort Minimum

Cohort Maximum

Number of Training Sessions

Additional Study Hours
Price per learner (Group)

Price per Learner

(Minimum Cohort)

£150.00

Reviews

There are no reviews yet.

Be the first to review “Customer Service the Principles”

Your email address will not be published. Required fields are marked *

Close Menu