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Customer Service the Principles

Through this interactive programme, we will get your staff to think about their own experiences of good & bad service, understand why their role has such an impact on your customers€™ experience, & learn vital communication & listening skills that will set them up for success. The benefits of good customer service:
€¢Encourages customer loyalty – happy customers become repeat customers
€¢Reduces costs to attract new customers
€¢Helps businesses gain competitive edge – be known as a business who puts the customer first

What will participants learn?
€¢The importance of excellent customer service
€¢The skills of effective communication
€¢How to listen to customers and respond effectively to their needs
€¢The lifetime value of a customer to the business
€¢The five key principle commitments that enable staff to €˜go the extra mile’

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