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Customer Service Powering Sales

The benefits of good customer service selling skills
€¢Encourages customer loyalty – happy customers become repeat customers
€¢Reduces costs to attract new customers
€¢Helps businesses to maximise profit from your staff resource
€¢Equips your team with the confidence and skills to sell

What will participants learn?
€¢An understanding of the sales cycle & how they can influence customer purchasing decisions
€¢The value of knowing your products/services by listening to the needs of your customers
€¢An understanding of the impact of €˜moments of truth’, looking at the business through the eyes of the customer
€¢The benefits of selling beyond the basics

Contact Hours

Level

Provider

Cohort Minimum

Cohort Maximum

Number of Training Sessions

Additional Study Hours
Price per learner (Group)

Price per Learner

(Minimum Cohort)

£150.00

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