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Customer Service Powering Sales

The benefits of good customer service selling skills
€¢Encourages customer loyalty – happy customers become repeat customers
€¢Reduces costs to attract new customers
€¢Helps businesses to maximise profit from your staff resource
€¢Equips your team with the confidence and skills to sell

What will participants learn?
€¢An understanding of the sales cycle & how they can influence customer purchasing decisions
€¢The value of knowing your products/services by listening to the needs of your customers
€¢An understanding of the impact of €˜moments of truth’, looking at the business through the eyes of the customer
€¢The benefits of selling beyond the basics

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