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Customer Service Frontline Management

The training covers all the most important areas new frontline supervisors & managers will need, from building teams to supporting team training. The programme uses activities, case studies, practical examples to introduce skills & knowledge & identify best practice to enable staff to manage frontline customer service.

What will participants learn?
€¢ An understanding of the key fundamentals which make a good manager & the key responsibilities of a frontline manager
€¢ How to build relationships with employees – increased employee & company productivity & customer satisfaction
€¢ How to create high performing teams & how to coach for high performance
€¢ How to empower the team to deliver excellent customer service
€¢ How to recruit & train for success
€¢ How to manage change & productivity while focusing on the customer
€¢ How to implement the above &create winning business strategies

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