Customer Service Frontline Management
The training covers all the most important areas new frontline supervisors & managers will need, from building teams to supporting team training. The programme uses activities, case studies, practical examples to introduce skills & knowledge & identify best practice to enable staff to manage frontline customer service.
What will participants learn?
¢ An understanding of the key fundamentals which make a good manager & the key responsibilities of a frontline manager
¢ How to build relationships with employees – increased employee & company productivity & customer satisfaction
¢ How to create high performing teams & how to coach for high performance
¢ How to empower the team to deliver excellent customer service
¢ How to recruit & train for success
¢ How to manage change & productivity while focusing on the customer
¢ How to implement the above &create winning business strategies
Price per Learner