Customer Service and Conflict Management for Supervisors& Managers
All staff & managers need to be confident at both dealing with issues & challenges with clients & suppliers. They need to have effective face to face & telephone communication, alongside good problem solving skills to investigate & resolve any areas of conflict that would potentially adversely impact upon businesses reputation, staff and/or clients & may potential create a liability.
By the end of the training participants will be able to:
Identify and practice effective people skills
Recognise & rectify ‘pinch-points’ or areas in service standards, quality processes & procedures that can lead to conflicting responses,
opinions & tension
Communicating effectively to remove & prevent conflicting issues & situations arising
Adopt suitable problem solving techniques in order to achieve positive & professional outcomes
Demonstrate assertiveness & exceptional customer focus
Who Should Attend?
This course is suitable for any members of staff, including managers, who directly come into contact with clients & customers, both face-to-face and on the telephone.
Price per Learner