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Collecting Debts by Phone – Open Course

This one-day course is designed to give delegates the skills to talk to people effectively over the telephone and the techniques to increase their success rate.

Running a business successfully means more than having the right product or service. It means more than good marketing, high sales, able staff, a high profile image and good customer care. All these things come to nothing if you don’t get paid and paid on time.

Course programme in detail
¢ Communicating on the telephone
¢ Appropriate questioning techniques
¢ Skills required for success
¢ Speaking to the right person
¢ Retaining image and good-will
¢ Assertiveness over aggression
¢ Moods and attitudes of customers
¢ Controlling for agreement
¢ Dealing with the difficult person
¢ Reaching agreement

Course outcome
Designed to improve the payment of outstanding debts while retaining good customer relations.

Who should attend
Anyone in a credit control situation who requires to chase debts by use of the telephone.

For further information please visit: https://www.emc-dnl.co.uk/developing-skills/legal-finance-and-compliance/finance/collecting-debts-by-phone/

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