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2 Day Leadership & Management Programme – Managing Yourself and Managing People

Day 1 – To manage themselves and leading others €¢ Self-assessment of skills to benchmark strengths in leadership and management and areas for development €¢ Administration of a psychometric profiling tool to identify behavioural preferences (energy, process of information, decision-making and approach to deadlines) to help them understand themselves better and how their behaviour may affect others €¢ Principles of leadership and management and how to €˜role model€™ behavior €¢ Identify preferred leadership style and when and how to adopt a range of leaderships styles (telling, selling, participating and delegating) to get the best out of people and the situation €¢ Managing people through periods of change (confusion, denial, anger, negotiating, depression, testing and acceptance) and how to implement change effectively €¢ Handling stress and pressure and resolving conflict €¢ Group exercise to practice new leadership and management skills learned Day 2 – To manage individual and team performance €¢ Development and presentation of team organogram to help discuss what is working well, challenges and how to encourage collaboration between departments €¢ Use the €˜GROW€™ Coaching Model to maximise impact of €œbuddying€, coaching sessions, one-to-one reviews and appraisals €¢ What motivates employees and how to create opportunities linking into what makes them tick €¢ Identify team development stages (Tuckman€™s Forming-Storming-Norming- Performing-Mourning Model) €¢ Practice of key skills to develop and nurture effective relationships (questioning, listening, feedback, communication, rapport-building, body language) €¢ Identify how to give positive and constructive feedback €¢ Discipline and grievance management €¢ Administration of 360-degree tool to gain feedback from colleagues on €˜open€™, €˜hidden€™ and €˜blind spots€™ €¢ Group exercise to practice new team working and interpersonal skills learned

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