First-line managers operate their departments. They assign tasks, manage work flow, monitor the quality of work, deal with employee problems, and keep the middle and executive managers informed of problems and successes at ground level in the company.
This one day workshop provides participants with a basic, but robust understanding of the main financial reports and information that is produced by every organisation or business
The programme aimed at Senior Managers includes Managing Self, Managing Teams and Managing the Business. Topics will include Business Plan Review; Role of a Senior Manager and how to role model the right behaviours; Leadership styles; Change Management; Team Development, Coaching; Personal Development Reviews; 360 degree feedback; Time Management & Planning ahead and Innovation
To provide delegates with the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.
Leadership & Management techniques and strategies for harnessing strong commitment from a project team in order to deliver projects successfully