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Follow our 3 Stage guide

It is the policy of the Sheffield City Region Skills Bank to ensure that the learning experience and the services provided meets and exceeds your expectations.

To support this we encourage you to raise any concerns or areas of dissatisfaction if you feel your expectations have not been met.

Sheffield City Region Skills Bank will use a structured approach to ensure resolution in a fair and timely manner. All feedback will be used to inform continuous improvements of our processes and promote good practice.

Stage 1: DISCUSS THE ISSUE

Discuss your issue with your Training Provider or Skills Advisor as soon as possible to see if they can resolve your concerns.

STAGE 2: REPORT VIA THE WEBSITE

Complete our online form https://skillsbankscr.co.uk/feedback-and-complaint-form

Expected timescales

  • Acknowledgement within 2 working days
  • You will be contacted by the investigating manager within 5 working days
  • Final response will be issued within 20 working days

Stage 3: Appeal to the sheffield city region LEP/ESFA

You have a right to appeal within 10 working days of the date on the final response letter being issued.

enquiries@sheffieldcityregion.org.uk 

https://www.gov.uk/government/organisations/education-and-skills-funding-agency/about/complaints-procedure

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