Train the Trainer

• How do adults learn and the barriers to learning
• Understand different learning styles and how to adapt your approach
• How to perform a training needs analysis and understand the needs of the individual and how it aligns to the business needs
• Establishing training objectives to ensure the success of your training sessions
• How to structure a training session and how to use resources like lesson plans, visual aids, training materials and work instructions
• How to develop training content that is relevant, accessible and impactful
• How to create a safe, productive learning environment
• How to develop facilitation skills – build rapport, motivation, give constructive feedback and use of questioning and listening techniques
• How to test the new understanding and evaluate progress and effectiveness of the training

Problem Solving

• How to handle problems calmly, clearly and logically
• How to examine problems before trying to solve them to ensure that effort is spent appropriately
• How to gather the correct information and distinguish between fact and opinion
• Learn and practice a range of tools to creatively think about solutions, Process mapping, Brainstorming, Mind Mapping, SCAMPER, Story boarding, 6 Thinking Hats, SWOT etc
• Putting together a successful team or who might you ask for help when problem solving
• How to make decision and deciding what to do, how to do it, when to do it, who will do it, by when AND what will the short- and long-term effects of the solution be
• Recognising the causes (and effects of problems) and what can be done to prevent or minimise the impact in the future
• Reviewing and documenting what happened, what we did, what worked and didn’t work well Time Management & planning ahead
• How to use time logs to analyse and reflect on how you use your time
• Understand your and others

Time Management Style

• Identifying “Time Thieves” and how you can overcome it
• Techniques for managing and controlling your workday – Planning, Prioritising, Consolidating tasks, Multi-tasking
• How to stop procrastinating and ‘Eating those frogs’
• Delegate – when, how and who to
• How to set SMART goals to be more productive and achieve more
• When to say ‘no’ and negotiate timescales
• How to manage meetings, telephone calls and emails
• Innovation and developing ideas on how to identify better, faster and cheaper ways of doing things