COURSE REQUIREMENTS

No previous experience of Microsoft Outlook is required however the delegate should have knowledge in basic computer skills i.e. how to use a mouse and keyboard.

COURSE CONTENT INTRODUCTION:

• What Is Outlook? (Email / Electronic Personal Organiser / Menus / Navigation / Toolbars / Views)
• Guidelines & Etiquette (SPAM / Uppercase)
• Responding to Emails (Sorting / Reading / Reply / Reply to All / Forward)
• Sending Emails (To / Cc / BCC / Subject / Body / Importance)
• Message Management (Deleting / Folders)
• Attachments (Saving / Inserting / Difference with Reply & Forward)
• Printing (Simple / Without Address List)
• Proofing Tools (Checking Spelling & Grammar / Thesaurus)
• Deleted Items (Emptying / Restoring)
• Working with Contacts (Creating / Editing / Deleting)
•  Working with Calendar Appointments (Creating / Editing / Deleting)
• Working with Tasks (Creating / Editing / Deleting)
• Basic Searching & Outlook Today (Viewing)
• Problem Solving Workshops
• Question and Answers

COURSE CONTENT ADVANCED:

• Customising Screen Layout (Views / Sorting / Grouping / Field Headings)
• Advanced Email Options (Sensitivity / Read-Delivery Receipt / Delay / Recall)
• Mail Signatures (Creating / Editing / Deleting)
• Out Of Office Assistant (Setting Up / Turning On / Turning Off)
• Advanced Message Management (Rules / Colouring / Archiving)
• Calendar (Customisation / Public Holidays / Scheduling Meetings / Recurring Appointments)
• Tasks (Customisation / Assigning / Recurring)
• Contacts (Distribution Lists / Forwarding / Search Order)
• Sharing Folders (Inbox / Calendar / Contacts / Tasks)
• Public Folders (Messages / Calendars / Contacts / Tasks)
• Importing / Exporting (Calendars / Contacts / Tasks)
• Advanced options (Changing Outlook Preferences)
• Categories (Using / Editing / Adding / Removing)
• Advanced Searches (Defining Fields / Setting Criteria)
• Problem Solving Workshops
• Question and Answers