“we can’t get together, but I must deal with this….”

Many managers and leaders tell us that the thing they dread most is having those “difficult” conversations with staff and is made even more challenging when social distancing or location makes a face to face meeting or discussion impractical.

Whether it is down to requirements of the business to change working patterns; a performance management issue or other challenging discussion, those conversation still need to take place, albeit online, and it is essential that managers feel equipped to approach these in the right way.

This session will bring together the best of traditional management techniques adapted specifically for where online video conference is the only means available to have those challenging conversations.

This is an interactive online session aimed at both experienced and accidental remote line managers and leaders, to allow them to approach difficult situations more effectively and with increased confidence.

Course outline

• Preparing in advance.
  • Planning the discussion
  • Structuring the meeting to ensure it is as constructive as possible.
• The discussion – do’s, don’ts and pitfalls
• Summary and close
  • Follow up – where to from here and agreeing outcomes.

Who should attend

This is an interactive online session aimed at both experienced and accidental remote line managers and leaders, to allow them to approach difficult situations more effectively and with increased confidence.

Course delivery

The course will be delivered online with full participation from all attendees. You will be sent a calendar invite along with your link to access the session following receipt of your booking.

Directly after the course you will be issued with the Presentation Slides and the Challenge Checklist©  full of practical tips and ideas to ensure you can get the best from the session.