Managing difficult conversations with staff remotely

“we can’t get together, but I must deal with this….”

Many managers and leaders tell us that the thing they dread most is having those “difficult” conversations with staff and is made even more challenging when social distancing or location makes a face to face meeting or discussion impractical.

Whether it is down to requirements of the business to change working patterns; a performance management issue or other challenging discussion, those conversation still need to take place, albeit online, and it is essential that managers feel equipped to approach these in the right way.

This session will bring together the best of traditional management techniques adapted specifically for where online video conference is the only means available to have those challenging conversations.

This is an interactive online session aimed at both experienced and accidental remote line managers and leaders, to allow them to approach difficult situations more effectively and with increased confidence.

Course outline

  • Preparing in advance.
    • Planning the discussion
    • Structuring the meeting to ensure it is as constructive as possible.
  • The discussion – do’s, don’ts and pitfalls
  • Summary and close
    • Follow up – where to from here and agreeing outcomes.

Who should attend

This is an interactive online session aimed at both experienced and accidental remote line managers and leaders, to allow them to approach difficult situations more effectively and with increased confidence.

Course delivery

The course will be delivered online with full participation from all attendees. You will be sent a calendar invite along with your link to access the session following receipt of your booking.

Directly after the course you will be issued with the Presentation Slides and the Challenge Checklist©  full of practical tips and ideas to ensure you can get the best from the session.

    Delivery

    Cohort Minimum

    Cohort Maximum

    Number of Training Sessions

    Skills Bank Contribution Per Learner

    £79.20

    Price per Learner

    £19.80

    Course Enquiry

    East Midlands Chamber's Offer

    Keeping staff development up to date is essential, harnessing skills which are required for businesses growth and progression.  We run a full range of open courses, everything from Director level right through to Information Technology sessions.  A full list is available on this website and can also be found at our website.  We are also a leading provider of Bespoke Training.  Working with our team of dedicated trainers, we are able to design and develop face to face or on-line training sessions to support your teams.  This could be 1-1 through to sessions for up to 15 people.  A dedicated staff member will liaise with you throughout, ensuring all your requirements are met and also completing a quality check with you following the course delivery.  The Chamber is a leading partner for many businesses for their bespoke requirements, supporting over 100 businesses each year to train and develop their staff.  Flexibility is the key to this and with over 30 years experience of developing bespoke training options, you will know you are in safe hands.  

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