Emotional Intelligence

• Introduction / Recap of Myers Briggs tool (energy, process of information, decision-making and approach to deadlines)
• Understand your behavioural preferences and how they can help and hinder you
• Understand how we might perceive others and they might perceive you
• Identify areas for development and develop an action plan
• Understand what our typical stressors are
• Review Iceberg model and how your thoughts and feelings impact your behaviour
• Enhance skills to understand, control and manage your emotions and to think before acting
• How to deal with other people’s emotions and provide support
Internal motivation
• Reflect on what we like about working
• Recognise what motivates you and your colleagues and how to develop opportunities aligned to what makes you ‘tick’
• Develop techniques to motivate ourselves and others
• How to recognise emotions in others – words, tone and body language
• How to build rapport and develop connections with colleagues and customers
• The importance of “putting yourself in other people’s shoes” – what can we learn? what can we learn about us? What can we learn about them?
• How to ask others for their perspectives and/or feelings regarding a situation
Social skills
• Enhance your social skills (Communication, Questioning, Listening, Body Language) to manage relationships and build networks
• Introduction to “Constructive Honesty” Model and the importance of “challenging directly” and “caring personally”
• Giving feedback in a constructive way and how to receive feedback objectively

Contact Hours


Cohort Minimum

Cohort Maximum

Number of Training Sessions

Price per Learner

(Minimum Cohort)


BSA Training's Offer

Led by Bobby Singh since 2011, BSA Training is passionate about people development.  We believe employees are the most important resources in any business and so: "Improve your people.  Improve your business"BSA Training virtual training and development sessions are a new, innovative, user friendly and interactive way of learning. We are focusing on the things that are so important right now, such as: Managing yourself and developing resilience;Leading and motivating your staff remotely;Employee engagement, motivation and morale;Working from home and managing how you use your time;Managing customer relationships remotely and winning new business; Business development – developing new product;Business planning - dealing with the now, the future and beyond 

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