Level 3 Programme in Leadership, Coaching & Mentoring

Course Overview

The purpose of the programme is to introduce supervisors and first line managers the basic principles of leadership and how to use mentoring and coaching skills to get better results from their teams. At the heart of the programme is the CMI Level 3 syllabus in Coaching and Mentoring. Completion of a qualification is optional and requires registration of the candidate with the awarding body.

The benefits for the individuals taking part include;

Understanding the role that mentoring and coaching can play in achieving objectives
Understanding the core principles, skills and impact of coaching and mentoring on individuals
Learning how to construct a suitable process for effective coaching and mentoring
Being able to put skills learned on the programme into practice
Gaining a nationally recognised qualification (optional)
Peer based learning and review

The benefits to the delegate organisation include;

A qualification focused on work-place activity and improvement
Managers with the skills and knowledge to deliver objectives
Managers with the self-awareness to lead and develop their teams
More motivated and enthusiastic staff
Managers with the knowledge required to make a real difference

What You Will Learn

Each of the three workshops is self-contained and focuses on a particular coaching and mentoring topic. This provides the underpinning knowledge required for the optional qualification, allowing the delegates to discuss and explore the various issues that are relevant to them. Indicative module content is outlined below for each of the three days of the programme.

Day 1
Principles, skills and the impact of coaching and mentoring (3011V1)

Delegates will learn;

How to define coaching, mentoring and their purpose
What the role of the coach and mentor is and the skills required
To understand the communication skills required as a coach and mentor
Different methods of feedback and support that can be provided
To understand the need for sensitivity and confidentiality in the mentoring and coaching relationship
The benefits of coaching and mentoring for individuals, teams and organisations
The underpinning knowledge required to complete unit 3011V1 (for completing the qualification)

Day 2
Coaching and mentoring for individual and team needs (3012V1)

Delegates will learn;

How to identify expected outcomes of the coaching process on individual and team needs
How to identify the performance improvements and changes expected from the individual and team
To be able to describe the current knowledge, skills and behaviours of the individual
To be able to describe the current knowledge, skills and behaviours of the team
How to identify the gap between the current and expected performance of the individual and the team
To recognise the stages of the coaching and mentoring process to meet individual and team needs
The underpinning knowledge required to complete unit 3011V1 (for completing the qualification)

Day 3
Coaching and Mentoring Processes (3014V1)

Delegates will learn;

How to select from the different methods of coaching, mentoring and training available to the coach
To identify coaching and mentoring opportunities in the organisational environment
To understand the coaching and mentoring processes
The need for objective and constructive feedback in the coaching and mentoring process
The need for exploratory feedback in the coaching and mentoring process
The importance of confidentiality and ethics in the coaching and mentoring process
How to recognise the achievement of progress and success
The underpinning knowledge required to complete unit 3011V1 (for completing the qualification)

Who Should Attend

The programme is designed for supervisors, 1st Line managers and those aspiring to middle management. The qualification is flexible and allows delegates to focus on management areas relevant to their job-role. Completion of the Certificate at level 3 provides a progression route to Diploma level if required or progression to level 5 at a later date. Candidates may come from any size organisation and the programme can be run on an in-house basis are on an open course format.
Sessions are normally held one to two weeks apart but this is flexible depending on the needs of the delegates.

Please note the price quoted is for the programme only, if the delegate wishes to complete the optional qualification this is an additional cost of £495.00 +VAT

Contact Hours


Cohort Minimum

Cohort Maximum

Number of Training Sessions

Additional Study Hours
Price per learner (Group)

Price per Learner

(Minimum Cohort)


The Centre For Management and Business's Offer

CMBD offer a range of Management, Leadership and Business skills training by video conference, offering the same level of interaction and learning experience that you would get in a training room environment.Our trainers are all experienced and practicing business professionals selected for their experience, depth of knowledge and track record of delivering high quality traing experiences.Online training is conducted in small groups allowing everyone to get involved and converse with each other normally. Delegates can all see each other, view training materials and videos, conduct break-out group discussions and use interactive whiteboards. Training from our programmes is usually in 2 hour sessions with regular breaks from the screen and is delivered from our offices which have state of the art video conferencing facilities.In addition to the range of subjects listed on the Skills Bank website we offer a bespoke learning option tailoring subjects to your specific needs or systems.Subjects include; Leadership & Management, Business Planning and Strategy, Finance, Sales and Marketing, Business Improvement & Operational Excellence

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