4 Day Leadership & Management Programme

Day 1 – To manage themselves and leading others
Self-assessment of skills to benchmark strengths in leadership and management and areas for development
Administration of a psychometric profiling tool to identify behavioural preferences (energy, process of information, decision-making and approach to deadlines) to help them understand themselves better and how their behaviour may affect others
Principles of leadership and management and how to €˜role model€™ behavior
Identify preferred leadership style and when and how to adopt a range of leaderships styles (telling, selling, participating and delegating) to get the best out of people and the situation
Managing people through periods of change (confusion, denial, anger, negotiating, depression, testing and acceptance) and how to implement change effectively
Handling stress and pressure and resolving conflict
Group exercise to practice new leadership and management skills learned Day 2 – To manage individual and team performance
Development and presentation of team organogram to help discuss what is working well, challenges and how to encourage collaboration between departments
Use the €˜GROW€™ Coaching Model to maximise impact of €œbuddying€, coaching sessions, one-to-one reviews and appraisals
What motivates employees and how to create opportunities linking into what makes them tick
Identify team development stages (Tuckman€™s Forming-Storming-Norming- Performing-Mourning Model)
Practice of key skills to develop and nurture effective relationships (questioning, listening, feedback, communication, rapport-building, body language)
Identify how to give positive and constructive feedback
Discipline and grievance management
Administration of 360-degree tool to gain feedback from colleagues on €˜open€™, €˜hidden€™ and €˜blind spots€™
Group exercise to practice new team working and interpersonal skills learned Day 3 – To manage key business activities
Techniques for managing and controlling your workday (Time Thieves, Time Logs, Planning, Prioritising, Consolidating tasks, Multi-tasking and Procrastination)
Benefits of, and how to delegate (who to, what, when and how)
Chairing and managing meetings
Learn and practice a range of tools to think creatively and make decisions- Brainstorming, Mind Mapping, SCAMPER, Storyboarding, 6 Thinking Hats, SWOT, Questioning Assumptions etc
Delivering effective customer service and dealing with complaints
Group exercise to practice new time management and project evaluation skills learned Day 4 – To manage business performance
Understand different types of cost and associated cost behaviours and apply costing techniques in managerial decision-making.
Use financial techniques, such as budgeting, in planning, controlling and assessing performance.
Understand the budgeting process, the behavioural implications of budgeting and how budgeting can help managers to achieve their objectives
Implement, analyse and maintain KPIs within the department
Setting SMART goals and objectives and what they really mean
Preparing for and conducting quality audits

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