Day 1 – To manage themselves and leading others
Self-assessment of skills to benchmark strengths in leadership and management and areas for development
Administration of a psychometric profiling tool to identify behavioural preferences (energy, process of information, decision-making and approach to deadlines) to help them understand themselves better and how their behaviour may affect others
Principles of leadership and management and how to €˜role model€™ behavior
Identify preferred leadership style and when and how to adopt a range of leaderships styles (telling, selling, participating and delegating) to get the best out of people and the situation
Managing people through periods of change (confusion, denial, anger, negotiating, depression, testing and acceptance) and how to implement change effectively
Handling stress and pressure and resolving conflict
Group exercise to practice new leadership and management skills learned Day 2 – To manage individual and team performance
Development and presentation of team organogram to help discuss what is working well, challenges and how to encourage collaboration between departments
Use the €˜GROW€™ Coaching Model to maximise impact of €œbuddying€, coaching sessions, one-to-one reviews and appraisals
What motivates employees and how to create opportunities linking into what makes them tick
Identify team development stages (Tuckman€™s Forming-Storming-Norming- Performing-Mourning Model)
Practice of key skills to develop and nurture effective relationships (questioning, listening, feedback, communication, rapport-building, body language)
Identify how to give positive and constructive feedback
Discipline and grievance management
Administration of 360-degree tool to gain feedback from colleagues on €˜open€™, €˜hidden€™ and €˜blind spots€™
Group exercise to practice new team working and interpersonal skills learned